Once the employee survey has been conducted, many people wonder how to proceed with the results. To ensure that the survey results do not end up unused in a drawer, it is important to actively follow up on them. Edgar Matter, Product Manager at Empiricon, explains how this can be achieved and what technical solutions Empiricon offers to support this process.
Conducting an employee survey is usually straightforward, and there is a clear idea of how it should be done. The follow-up process, on the other hand, is often uncharted territory or is approached in a less structured manner.
It is important to establish a clear conceptual foundation for this. This includes analyzing and interpreting the results, deriving areas of action and measures at both the central and decentralized levels, and — most importantly — implementing the measures. The Empiricon Connect Suite can be used to record the derived measures and track their implementation.
The basic idea behind ECS is to consolidate all information relating to employee surveys in one place. ECS thus functions as both a cockpit and a collaboration tool.
The ECS can be used in various integrated apps to fill out role-based questionnaires, view responses, download evaluation reports, create analyses in dashboards, or record the measures mentioned and document their implementation status. Employees can see their team, supervisors can see their area of responsibility, and project managers have an overview of the entire process.
All stakeholders have centralized, role-based access to the information and functions relevant to them in connection with the employee survey. The same applies to everyone: if I need something, I look it up in the ECS. As a customer, I no longer need to worry about who should receive what and when. Everyone has access to the ECS.
As an app within the ECS, the Follow-App focuses — as its name suggests — on follow-up. It allows measures derived from the employee survey to be recorded and classified according to various criteria such as content, responsibility, deadlines, or effort. The criteria can be freely configured.
Like the entire ECS, the Follow-App is also based on a role concept. This allows me to define who can record, comment on, or simply view measures for which areas. In contrast to a classic list of measures, this means that everyone only receives the information they need. In addition, project managers, for example, can sort and filter the measures and evaluate them in a dashboard. For those who can't do without the Excel list, we naturally have an export button.
The Follow-App offers added value for everyone. However, this value naturally increases with the size of a company, as the challenge of keeping track of measures without the Follow app also increases.
Support for follow-up using digital tools and instruments is sure to become increasingly important. It is important not to forget employees on this journey. They want to be involved in the derivation and implementation of measures, and they should be. This is a key point that cannot be completely digitized.
The Follow-App is constantly being developed. We also use feedback and ideas from our customers. This allows us to optimally meet current needs.
I would tell him that with the Follow-App, he can see at a glance what impact the employee survey, which was conducted at the beginning of the process, has had and continues to have on the company.
Thank you, Edgar, for the insights and the exciting interview!